FAQ

Bingo Burst is an online casino run by HappyTiger ApS, where you can enjoy the popular game of bingo from the comfort of your own home. Our goal is to provide a fun and exciting experience for all our players.

Bingo Burst offers a unique selection of exclusive online slots that can't be found anywhere else in the UK. Our games are designed to provide a fun and exciting gaming experience.

Yes, Bingo Burst provides a unique selection of online slots that are exclusive to their platform.

Bingo Burst offers a variety of exclusive online slot games with progressive jackpots, as well as bingo games.

If you have moved to a different address or need to update your details for other reasons, please click on “Account”, “My Account” and then “Edit profile” after logging in.

When you have created your account, you can always change your password under “Account”, “My Account” and “Change password”.

Yes, you can! To play using your browser, simply go to www.Bingoburst.co.uk. In general, we support the most recent versions of iOS (Safari) and Android (we recommend Chrome). This applies to our slot machines as well as Bingo.

You can request an email with a link for resetting your password by clicking "Log in" and then "Forgot password.

Bingo Burst is only available to players residing in England, Scotland, and Wales. Unfortunately, residents of Northern Ireland and any other countries or UK territories outside Great Britain are not eligible to register or play. If you’re unsure about your eligibility, please refer to our Terms and Conditions or contact our support for assistance.

Happytiger ApS is licensed and regulated by the UK Gambling Commission Account number: 57641. Under this licence, the following websites are currently operated:

• happytiger.co.uk

• bingoburst.co.uk

• spinking.co.uk

Under “Account”, you can choose “Deposit” and the amount you wish to transfer to your account.

There can be several different reasons why your deposit is rejected. Please contact customer service so that we can investigate the specific cause further.

You can get an overview of all your deposits and withdrawals in "My Account" when you are logged in. At the bottom you need to choose the button "Download user data report".

We accept Visa Debit, MasterCard Debit, Apple Pay, PayPal and Instant Bank Transfer.

It will take 1-3 banking days for Visa Debit and MasterCard Debit after your withdrawal has been approved. If you use PayPal or Instant Bank Transfer, it will happen instantly once your withdrawal has been approved.

There is no withdrawal limit. If you are lucky enough to win a £25,000 jackpot for instance, you can easily withdraw the funds immediately. As usual, please note that it takes 1-2 banking days for your funds to reach your account after requesting the withdrawal.

Withdrawals of £10 or more are free of charge, except when using PayPal, where a 3% fee is applied. For withdrawals under £10, a £1 fee will be charged regardless of the withdrawal method.

No. Tax has already been paid for your winnings. As such, you don’t have to pay any tax.

Some Bingo Burst bonuses come with a wagering requirement, also known as a "playthrough requirement." This means you need to place bets equal to a certain multiple of the bonus amount before you can withdraw the bonus money as cash. However, you are always free to withdraw other funds from your account, even if you have a bonus with an active wagering requirement.

For example:

If you receive a £20 deposit bonus with a 40x wagering requirement, and you deposit £20 to claim the bonus, you would need to wager a total of £1,600 (£40 x 40) to meet the requirement. This doesn't mean you have to deposit £1,600. Instead, it refers to the total amount you need to bet in the games.

Let’s break it down:

If you place a £1 bet and win £5, then wager the £5 on your next game, you have already reached a turnover of £6—just from the initial £1 you started with. So, depending on the outcomes of your games (which are entirely random), you might meet the £1,600 wagering requirement without adding more funds to your account.

Since bonus rules can vary, we strongly recommend reading the specific terms and conditions for each bonus before accepting.

Yes, but you should be aware that doing so will forfeit the bonus money you received from us along with all winnings achieved with the bonus. Bonus agreements can be terminated by clicking on “Account” and then “My bonuses” or by contacting our customer service at [email protected] or by telephone at 800 102 6335.

No, unfortunately not. We are a more casual type of casino and won't be offering a loyalty program. But please remember to sign up for our newsletter; you might receive a surprise every now and then!

We often offer different promotions which include scratch cards, bonus spins, competitions and other fun bonuses. Subscribe to our newsletter and follow us on social media to be the first to know when promotions are active.

Yes! Please go to our Facebook page to check them out.

There is a game guide for each slot machine. You can find the instructions in each game by clicking on the house icon and selecting “Game Guide” in the menu.

Your device must be set up correctly first. We recommend that you update your internet browser to the latest version and that you use the latest version of Google Chrome, Microsoft Edge or Safari.

In most of our games, you can change your bet in each round by clicking the gear icon in the game and changing the level you want to play at. In some games, you will be asked to set the size of the bet at the beginning, and it cannot be changed while playing. You will always be able to view your total bet in the slot machine display. You can read more about paylines and bets in the “Game Guide” guide for each game.

All players have an equal chance of winning, as slot machine outcomes are entirely random. This means your odds of winning remain the same for every penny you wager, regardless of your bet size. However, the likelihood of winning a Jackpot increases proportionally with the size of the bet placed when the Jackpot Flash is triggered. Please note that the RTP (Return to Player) is displayed in the Game Guide for each slot.

Yes, at Bingoburst.co.uk, you can take a break and return to your game later. Our slot machines function similarly to those in a local gambling house, where multiple machines can run the same game. Each game at Bingoburst.co.uk is tied to a unique slot ID, ensuring that you are the only one playing on your specific machine, even if others are playing the same game.

Your slot machines are reserved for 48 hours after you stop playing. During this period, you can find your saved games under the “Account” section of the website. Click on “Saved games” to view an overview of your reserved slot machines, including their IDs and the expiration time of your reservation. If you decide you no longer want to use a reserved slot, you can release it early, making it available to other users.

Please note:

• A maximum of 50 slot machines can be saved at any given time.

• Up to 100 machines can be released within a 7-day period.

There is a limit of 50 saved machines at any given time and a maximum of 100 machines can be released every 7 days. You can still play your saved slot machines and as usual, machines that aren’t in use are released automatically after 48 hours.

The payout percentage, also known as RTP (Return to Player), represents the theoretical percentage of your total wagers that you can expect to win back while playing. Since this percentage is theoretical, actual results will vary in the short term. For instance, the payout may be significantly higher if you hit a jackpot or secure a big win. Conversely, there may be periods when the payout is lower.

However, over a very long time and countless rounds of play, the actual payout percentage will align closely with the stated RTP for each slot machine. You can find the exact payout percentage for any game in the Game Guide or instructions provided for each slot.

Super Jackpots are progressive jackpots available on every slot game at Bingo Burst.

Your winnings have most likely been issued correctly even if an error occurs. Under "Account" -> "My account" -> "Account Activity", you will be able to see that the money in the slot has been returned to the gaming account, including payouts. If you want to know which payout was achieved, you can also contact customer support and state the ID of the slot machine and the time of the event in question.

Absolutely. Your security is our top priority at Bingoburst.co.uk. You can feel confident that your funds are in safe hands. Bingoburst.co.uk, as part of Happy Tiger Brands, is fully licensed and regulated by the UK Gambling Commission. This approval ensures that all our operations comply with strict standards for fairness, transparency, and security, providing you with a safe and trustworthy gaming environment.

We take your privacy and security seriously. All personal information is securely stored and is never shared with third parties. Moreover, we are fully compliant with the General Data Protection Regulation (GDPR), ensuring the highest standards of data protection for our users. Please rest assured that your information is safe with us.

A loss limit will not keep you from depositing or withdrawing. Let us give an example of how a loss limit works: To apply a limit to your account please click here.

If you have a monthly loss limit of £100, you will be able to lose £100 of your own money and lose all winnings you have gotten along the way that month. This means that you will never exit a month with a loss that is larger than what you have set your loss limit to. If you have £200 left in your game account when you reach your loss limit, you cannot purchase any more spins but you can withdraw your balance.

We hope that you will contemplate how much you would be comfortable losing each month in correlation to your personal finances and set your loss limit to this amount.

Your new loss limit will go into effect immediately after setting it for the first time and after lowering it. If, on the other hand, you want to raise or completely remove an existing loss limit, it will take 24 hours before the change goes into effect. This is done to ensure that you have adequate time to reconsider your decision if needed.

For more information please visit our Responsible Gambling page.

Close my Bingo Burst account

Please note that a closed account can be reopened again in the immediate future.

To close your account please click here.

Cooldown

Here you can cooldown your account for either 24 hours, 1 week or 1 month. A cooldown will prevent you from playing within the chosen timespan.

If you instead wish to add a cooldown please click here.

Self-exclude

Here you can self-exclude for either 6 months or 5 years. A self-exclusion will prevent you from logging in and playing within the chosen timespan.

If you instead wish to self-exclude please click here.

GamStop

Please also consider self-excluding through GamStop, which will prevent you from playing on any online casino in the UK.

For more information please visit our Responsible Gambling page.

Never hesitate to reach out to our customer support for assistance if you have any concern regarding your gambling. We can also offer you a care call to talk about your situation and find the best solution for you. You can book a care call by contacting our support team. You can find our contact information here.

Also please visit GamStop for self-exclusion and GamCare for support and advice on gambling treatment.

For more information please visit our Safer Gambling page.

Click on "Account" in the upper right corner and then on "My Account".

The summary total is an overview of your total activity within a selected time period.

Each transaction type is summarized in one of the following categories:

- Bets

- Winnings

- Deposits

- Withdrawals

The "Bets" category contains all of your actions of wagering, such as spins and purchase of bingo tickets.

The "Winnings" category contains all of your game winnings, such as spin and bingo prizes.

The "Deposits" category contains all transactions going into your Bingo Burst account - including your bank deposits

The "Withdrawals" category contains all transactions going from Bingo Burst to outside sources - such as your bank

If any deposit or withdrawal gets cancelled, a similar correction will be made to your deposits or withdrawals category.

Activities regarding bonus offers are not included in any of the categories.

The "net deposit" is the lifetime difference between the total deposits and the total withdrawals of your Bingo Burst account.

If you are dissatisfied with the way we handle your customer relationship or the help you have received from our Customer Support, you have the option via our Customer Support to file a complaint per telephone or e-mail, see contact information at the bottom of this guidance.

Although we accept complaints via phone, it is easier for us to summarize your complaint from a detailed e-mail regarding the matter.

Please note that we do not accept complaints via any of our social media platforms.

Contact information

You can contact us by phone on: 0800 102 6339

Our telephone hours are: 10:00 - 20:00

You can contact us by e-mail on: [email protected]

You have the option to file a complaint up to 6 months from the date of the incident. However, we would encourage complaints to be filed as soon as possible.

A complaint is considered to have been submitted in a valid manner when it contains clear information about your identity (full name, date of birth, home address, registered e-mail address and mobile number) and contains all relevant information about the complaint. We would like to ask you to clearly and precisely include all information concerning your complaint such as time and date, description of what took place, name of the game and any other relevant information.

If we have not received enough information regarding the case, we are forced to ask for more information.

Once we have received your complaint, we will send you an e-mail as soon as possible in which we confirm that we have received your complaint. We endeavor to send you the confirmation within 24 hours.

We will process your complaint within 8 weeks.

We can depart from the eight-week time limit if the customer fails to engage with the complaints process in a timely manner. For example, where a customer fails to respond to a reasonable request for information within seven days, we will ‘stop the clock’ until such time as the customer responds. When the customer has responded, the ‘clock’ will be restarted from the same point as it was stopped.

The complaints process ends if the customer’s complaint remains unresolved eight weeks (taking into account any times the complaint has been on hold) after we received it, or we reach a deadlock or final decision in less than eight weeks.

If the customer does not accept the solution and wants to take the case further, we will finally close the case with a "deadlock" letter, if the customer requests this or if we deem it necessary.

In the event that a complaint is not resolved to the customer’s satisfaction by us within 8 weeks of it being raised, and the customer wants to take the case further, the complaint becomes a dispute, and the customer may refer the dispute free of charge to the independent third-party dispute resolution. Disputes may be filed with eCogra here.

We would like to encourage our customers not to discuss complaints publicly, e.g. via the press or online forums, before the processing of the complaint has been completed.

Customers may not discuss a complaint or dispute in the chat rooms, regardless of whether the complaint/dispute is being processed, i.e. from the submission of the complaint until there is a final decision from Bingo Burst, or it has been completed.

You can contact us by phone on: 0800 102 6339

Our telephone hours are: 10:00 - 20:00

You can contact us by e-mail on: [email protected] or by clicking here.

Your affordability limit is determined by automated system checks that run continuously in the background. These checks are based on various factors and are updated at fixed intervals during your time with us.

We do not manually adjust these limits - the system applies them for all players.

The affordability limit cannot be manually changed.

Moreover we always recommend that you place suitable personal loss limits to your account to give you extra control over your play. You can add loss limits here.

Your affordability limit is reset on the 22nd of each month.

As part of UK requirements and our commitment to keeping gambling a safe and enjoyable experience, we screen all players for financial vulnerability and affordability at specific points in your customer journey with us.

If you reach your affordability limit, you will not be able to wager more until the limit resets on the 22nd of the month. You will see a clear message explaining this if it happens.

Not quite:

• The affordability limit is an automatic safeguard set by us.
• Deposit limits and loss limits are personal tools you can set yourself to stay in control of your gambling.